Intec centralised error management (CEMS)
Transforming errors into revenue.
Intec CEMS is a powerful tool enabling operators to dramatically reduce error volumes, lower the costs of managing errors, and increase revenue from recovered usage and service order errors. It consolidates, manages and reconciles thousands of error types, from provisioning errors and rating inaccuracies, to network failures and service order issues, into a central system. Using Intec CEMS, carriers actively manage and automate the reduction and resolution of error conditions, analyse usage trends and error volumes for optimum system performance, and ultimately improved revenue recovery. Intec CEMS is in production at major carriers generating hundreds of millions of records per day.
Intec CEMS provides:
- Automatic correction of known errors
- Case management functionality to group and process similar errors
- Improved reporting and accountability
- Standardised operations on a single system for the most efficient use of staff skills
- Standardised resolution of service order issues
Each network element or switch, billing, customer care, and provisioning system in a carrier’s environment is likely to have an associated error correction system. Typically created as bespoke, in-house systems, this approach is costly to maintain and requires long lead times and specialist skills to enhance. Independent systems also employ very different processes and correction methodologies, resulting in inefficient use of staff and lack of a common error management model. Without the data integration necessary to perform root cause analysis, standalone error correction systems consume rather than create revenue.
Consolidating error management into a single system boosts the bottom line by:
- Reducing the costs of managing errors
- Lowering the operational expenses required to maintain multiple systems
- Increasing revenue from recovered errors