Customer Care, Charging & Billing

 

Intec is a leading provider of billing and customer management solutions to the telecommunications industry. Our pioneering customer care, charging and billing solution, Singl.eView, is unique in the market, providing a single solution supporting any type of billing and charging requirement for service providers all around the world.

Singl.eView is the only real-time charging, billing and customer care solution designed from the ground up for converged markets.  Built upon a best in class design and architecture, it has the industry’s longest and most successful production record for a fully convergent solution. Offering integrated customer management, Singl.eView allows you to take charge of your profitability by removing the expense and risk often seen with typical billing/CRM integration programs.

Singl.eView is a single solution that ensures timely and accurate access to critical customer data to take charge of your customer interactions and relationships. Its flexibility promotes advances in services and instills you with the tools to take charge of innovation that reshapes and redefines the competitive landscape.

Intec’s Singl.eView empowers many of the best-known global service providers, including:

Singl.eView is a world-class BSS platform that puts a focus on delivering what subscribers want, and emphasises how service providers can support them more efficiently and effectively. It allows service providers to take charge.

  • One single solution for real-time rating charging, and billing supported by a scalable and high performing architecture that eliminates the need for additional billing/charging solutions
  • Open and flexible customer, product and pricing models giving you the tools to create and offer innovative pricing models to all customers irrespective of payment model, and importantly ensuring a single view of the customer across all of your services
  • Independent of any network or services technology assuring you of a future-proofed architecture that accommodates any service or technology, and allows you to increase profits from servicing new markets or segments at much lower cost
  • Pre-integrated customer management that improves support and promotes optimisation due to a single view of the customer across all services and transactions
  • A complete solution for online charging, billing, customer care and settlement to manage your retail and wholesale customers, vitally important when you are looking to launch new services or operators on your network
  • Designed for interoperability and ease of integration with other applications so that you can leverage your Singl.eView implementation with any existing BSS application to minimise capital expense and limit operational impact

Intec’s Singl.eView Charging and Billing solution comprises: