Intec is committed to our customers and their success. With a strong record of collaborative engagements and joint analysis, we are proud of the depth and quality of our customer relationships, which can be attributed to the outstanding record of customer retention. To foster that on-going communication, each of our product lines conducts committees and forums to engage customers and discuss products, market developments and industry trends.
InterconnecT
A major contributor to the quality of our relationships is the InterconnecT User Committee. The User Group works closely with Intec to help define InterconnecT product strategy, resolve operating issues, and represent user interests to the Company.
The InterconnecT User Forum provides a private, secure venue for discussion about Intec products, including news, updates, operational tips and more. You can meet and interact with other customers, and get advice from staff experts.
Please note that to maintain your privacy and that of other users you will need to request a username and password on your first visit to the InterconnecT User Forum. The Forum is moderated and is only for the use of Intec customers.
Singl.eView
The on-going relationship with our customers is vital to their future and to Singl.eView’s product evolution. To advance that communication, we sponsor a variety of programs to encourage customer interaction and promote discussion in an open and secure format. Each year, Intec hosts a Singl.eView Product Forum where customers, Singl.eView product team members and industry leaders come together to review product investment, assess market direction and industry trends – all to make the most out of their billing and customer care investment.
In addition, on-site Product Advisory Sessions are held with our customers at various times of the year to review technology, future trends, product development and company investment. Each meeting is tailored to address the specific operational needs of that customer, their business requirements and where they see the market evolving.
These engaging and collaborative workshops and programs promote open and thoughtful discussion. Moreover, they empower customers and Intec to share their experiences, contribute their technical expertise and offer deep insight into how Singl.eView helps them continue to take charge of their customers, profitability and innovation.
Total Service Mediation
Mediation is vital to a service provider's business. Intec therefore ensures that the product development roadmap is open and transparent to customers who depend on the features and functions of the product. The Intec Mediation user community has a large voice in the future of the product. Frequent conference calls and annual user conferences provide an effective communication vehicle for idea exchange.
The Intec Mediation information portal provides a private, secure window for news, updates, operational tips and more. Please note that to maintain your privacy and that of other users you will need to request a username and password on your first visit.
